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FAQs

Below you’ll find many Frequently Asked Questions regarding Lunabean, our Walkthroughs and Guides, and after-purchase information. If you don’t find your question listed, please feel free to contact us.

How do I contact you?
Please use our Contact Form. We usually respond within a few hours, although give us up to 24 hours before you panic!


How do I cancel my subscription to the LunaPass?
1. Log in to your LunaPass account: http://www.lunabean.com/members
2. Click the “Your Membership Information” link.
3. Click the “Your Payment History” tab.
4. Click the “Cancel” link under “Product”.
5. Confirm that you want to cancel. (If you have a pop-up blocker on, please be aware that this may cause issues.)

YOU WILL RECEIVE A CANCELLATION E-MAIL TO VERIFY THAT YOU HAVE CANCELED SUCCESSFULLY. IF YOU DO NOT, PLEASE CONTACT US.

IF YOU PAID VIA PAYPAL
1. Log in to your PayPal account.
2. Click Profile near the top of the page.
3. Click My money.
4. Click Update in the My preapproved payments section.
5. Click Cancel or Cancel automatic billing and follow the instructions.

YOU WILL RECEIVE A CANCELLATION E-MAIL TO VERIFY THAT YOU HAVE CANCELED SUCCESSFULLY. IF YOU DO NOT, PLEASE CONTACT US.


I’m a LunaPass member and it keeps asking me to sign up or pay again. Please help.
Not to worry, you’re probably just hitting the wrong button. First, go back to the page that you were on and look on the right side for the BLUE “Access Guide Now >>” button.

If that’s not working for you then please follow these directions exactly as written:

  1. Go to: LunabeanGuides.com (our game guide catalog).
  2. Scroll down through the alphabetical list until you find the guide you’re looking for…click the link.
  3. Once on the guide’s description page, scroll down to the DARK GRAY “LunaPass” box.
  4. Click the link inside that box for the guide.
  5. If you are not logged in, you’ll be asked to do so.
  6. The guide will automatically download.
  7. Enjoy the guide and finish your game!

What Video Game Walkthroughs and Guides do you offer?
You can view the entire catalog of Lunabean’s instantly downloadable PDF walkthroughs and guides at LunabeanGuides.com.


How can I purchase one of your guides?
We offer a subscription service, the LunaPass, which gives you instant access to our entire catalog of game guides. You can view them online, download them, save them, print them…whatever! Prices are as low as $4.95/month and you can cancel at any time.

LunaPass
LunaPass Catalog of Game Walkthroughs


I’m trying to download/open one of your walkthroughs and it won’t work, what gives?
Not to worry. Most likely your Adobe Reader just doesn’t like talking to your web browser. First, make sure that you have the most recent Adobe Reader installed on your PC or Mac. Then, locate the link to the guide. Instead of clicking the link, RIGHT CLICK (or control + click on Mac) the link and choose “Save Target As” or “Save Link As” (depending on your browser). Choose where you’d like the guide to be downloaded and hit “Save”. After it downloads launch Adobe Reader and then choose, “File > Open”. Navigate to the folder where you saved the guide and open it.

If you continue to have trouble, please contact us with your LunaPass username and email address you used to register.


Do I need Adobe Reader to open your download PDF Walkthroughs?
Yes. You can download it for free here: adobe.com/downloads.


Why purchase a Lunabean Walkthrough?
At Lunabean.com we publish high quality and professionally written video game walkthroughs and strategy guides. Many of these walkthroughs are available for free on the site, while many more are available in Abobe PDF format and can be downloaded to your computer.

Our low cost PDF walkthroughs are ad-free, beautifully bookmarked for ease of navigation, easily searchable, and provide you with all you need to get through your game. What’s more, our text-only PDF walkthroughs are printer-friendly, while our screenshot PDF walkthroughs include many helpful screenshots.

Do yourself a favor and get a guide written by an expert. After all, you can always trust a Lunabean guide to get you through your game.


Who are you?
Lunabean.com is owned an operated by two expert gamers who found themselves dissatisfied with overpriced “official” game guides, and disappointed in poorly written free game walkthroughs. They began publishing their own brand of “unofficial” video game walkthroughs and strategy guides in 2001, and soon discovered that thousands of gamers were also thirsty for a new form of video game help. They have since made Lunabean into a brand that gamers trust.

More…


Where are you?
Currently, in the office. Oh, you mean what city. We are in Portland, OR, USA. Home to Mt. Hood, the Portland Trail Blazers, Nike, Columbia Sportswear, Intel, and lots of green (eco-friendly) thinking.


Are you super awesome?
Yes. We are both super awesome. Deal with it!


Can I request a Walkthrough?
Sure. We can’t promise that we’ll be able to write or publish a walkthrough that you want, but we’ll definitely file your request in our request file (no, it’s not the circular file). Just contact us with your request.

Do keep in mind that we don’t write guides for games past. In other words, if it’s been more than two months since the release of a game, and you don’t see it on our site, chances are slim to none that we have plans to make a guide for it.


Are your Walkthroughs and Guides unofficial?
Yes. All of our walkthroughs and strategy guides are unofficial. Here’s the disclaimer:

Lunabean, LLC is in no way affiliated with Sony, Nintendo, Microsoft, nor any video game publisher, developer, or distributer. Each of these groups has their own registered trademarks. All trademarks and tradenames are the property of their respective owners, and theses owners do not sponsor, authorize, nor endorse Lunabean video game strategy guides. This is not an “official” guide.
All screenshots have been shot in gameplay by Lunabean, LLC for the purpose of clarifying strategy and providing visual aid for those trying to get through the game.